These terms and conditions (the “Terms and Conditions” govern the use of the www.grafikexperts.com (the “Site”)). This Site is owned and operated by Grafik Experts. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Grafik Experts. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including the passwords or sensitive information attached to that account; and
- All personal information you provide to us through this account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site Illegally or if you violate these Terms and Conditions.
Sale of Goods and Services
These Terms and Conditions govern the sales of goods and services available on our Site.
The following goods are available on our Site:
- Heat Vinyl Transfer;
- Digital Media;
- Sublimation;
- Supplies & Accessories; and
- Equipment.
The following services are available on our Site:
- Custom Patches;
- Custom Hem Tags;
- Custom HTV Transfers; and
- Custom Printed Transfers.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as, we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
All prices are subject to change without notice. Grafik Experts assumes no responsibility and shall incur no liability whatsoever if price change notices are not received. In the event of new taxes or legislation affecting the cost of products, Grafik Experts reserves the right to increase prices as it deems appropriate or necessary.
The taxes (GST, HST, PST) will be calculated on the rate applicable to the province of the ship to delivery address.
We try to display as accurately as possible the colors of our products shown on the Site. Unfortunately, the actual colors you see will depend on your monitor, and we do not guarantee that our monitor’s display of any color will be accurate. The colors shown on the Site are for reference only. Thus, the Company takes no responsibility whatsoever for any variances between the appearance of colors or graphics displayed on your monitor and any finished product.
Complete rolls/yardage can be returned, damage-free, prepaid freight, with a fifteen (15) percent (up to twenty (20) dollars) restocking fee within thirty (30) days.
Grafik Experts makes great effort to stock a variety of items, colors, and materials. In the event of a backorder, you will be notified as soon as possible of availability, alternatives, and changes.
Third Party Goods and Services
Our Site may ofter goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
- Credit Card (Visa or Mastercard)
- Interac e-transfer
- Electronic Funds Transfers (EFT)
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount clue to this payment instrument.
Payment shall not be considered final until freight charges and taxes billed to you have been paid.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping & Return Policies
Please see our Shipping Policy & Return Policy here.
Guarantees
The following guarantees apply to our Site:
We guarantee the quality of our transfers. If you are not satisfied, contact us immediately so we can resolve the issue to your satisfaction.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Grafik Experts and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Grafik Experts and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Quebec.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable la\vs, those provisions, will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance, with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a not ice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(514) 664-2013
2000 St Regis Blvd
Dorval, QC
H9P 1J6
You can also contact us through the feedback form available on our Site.
Effective Date: 14th day of August, 2024