Effective Date: August 2, 2024

1. Introduction

Welcome to Grafik Experts (“we,” “our,” or “us”). At Grafik Experts, we are committed to protecting your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://grafikexperts.com/ (the “Site”) or use our services.

2. Personal Information We Collect

We may collect various types of personal information, including:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and account preferences.
  • Transaction Information: Details of services purchased, billing information.
  • Technical Information: IP address, browser type, operating system, and usage data.
  • Other Information: Any other information you provide directly to us, such as through forms, surveys, or customer support interactions.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Provide Services: To process your requests, manage your account, and deliver our services.
  • To Improve Our Services: To enhance our website and services based on user feedback and usage patterns.
  • To Communicate With You: To send updates, newsletters, promotional materials, and respond to inquiries.
  • To Comply With Legal Obligations: To adhere to applicable laws and regulations and respond to legal requests.

4. How We Share Your Personal Information

We may share your personal information with:

  • Service Providers: Third-party vendors that assist us in operating our business, such as payment processors and marketing services.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
  • Legal Requirements: To comply with legal obligations or protect our rights, property, or safety, and that of our users.

5. Security of Your Personal Information

We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to or correction of your personal information that we hold.
  • Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications.
  • Deletion: You can request the deletion of your personal information, subject to legal and contractual limitations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Site. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Grafik Experts
2000 St Regis Blvd
Dorval, QC H9P 1H6
info@grafikexperts.com
514 664-2013

10. Complaints

If you believe that we have not adhered to this Privacy Policy or applicable privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.